Earth Turtle FAQs

FAQs

Earth Turtle

We to help

Find all the answers and advice you need to shop with Biome, learn from our vast sustainable living knowledge, and make a difference today. We love to solve problems and learn what matters to you – we’re all in this together!

Product Ethics?

Your ethical questions

Shipping?

Your shipping questions

Payment?

Your payment questions

Returns?

Your returns questions

Product Ethics

Your ethical questions answered

Yes, Earth Turtle is 100% plastic-free!
We do not supply any products that contain plastic and all our packaging is made from recycled paper, cardboard and compostable mailing bags.

Earth Turtle is very close to being 100% vegan.
We have just one product that is not vegan, our Certified Organic beeswax wraps. Handmade and homemade by a small family business in Sydney, NSW. Their beeswax is locally sourced from Certified Organic hives meaning there’s no harm to their honey bees, there are no chemicals used and they are free to forage in the wild.

Read more about certified organic beekeeping.

Yes. We have carefully selected our products to ensure they are all 100% palm oil free. We refuse to sell anything that uses palm-oil, even if it’s just 1% we will not use it nor sell it.

No. Silicone is an odourless, colourless polymer composed of silicon that is found naturally in sand, quartz & rocks.

There are different grades of silicone, from standard silicone to platinum grade silicone.

Standard silicone is often cured with peroxide. It is the most cost effective, but fillers are needed in the process and the final product contains contaminants and byproducts, similar to plastic.

Platinum silicone is a non-toxic hospital grade, food safe silicone that uses only platinum (precious metal) as a catalyst. It is much cleaner, safer and purer than standard silicone.

We only have one product made from silicone and that is our ONYA Coffee Cups.

These are made from Platinum Grade silicone, BPA free and BCorp Certified. At the moment there is no better alternative as all other reusable coffee cups are made with plastic parts.

If you are aware of any other reusable coffee cups that are 100% plastic free please contact us. We would love to hear from you and add this to our range.

Shipping

Your shipping questions answered

Yes. 100% plastic-free .

Our mailer bags are made entirely from corn starch, PLA (made from corn), and PBAT (Polybutyrate Adipate Terephthalate). They are 100% biodegradable and home compostable. Created by our 100% carbon neutral courier service Sendle.

We also reuse cardboard boxes and when necessary use new boxes made from 100% recycled paper and cardboard.
If parcel packing is required we reuse suppliers packing and shred old boxes or scrap paper.

Check out our Shipping and Delivery page for more information.

Our team offers free delivery once a week around Cairns and Cairns Northern Beaches. Orders are hand delivered by us!

For more detailed information please refer to our shipping and delivery page.

Yes. You can select this option on our ‘check-out’ page once you have selected your items.

Click & Collect is available 10am - 4pm Tuesday to Thursday.
For more information please refer to our shipping and delivery page.

Yes! Delivery times differ depending on region.

For up to date delivery times please please refer to Australia Post's delivery time calculator.

Please note that Australia Post no longer guarantees next day delivery.

We do not ship internationally at this time.

Generally, we ship within 1-2 business days.

Delivery times are determined by the selected parcel service.

More information can be found on our shipping and delivery page.

Payment

Your payment questions answered

We accept all of the major credit cards and debit cards. This also includes American Express.

Not yet. We do have plans to add more payment options very soon.

We do have plans to integrate both Apple Pay and Google Pay in the near future.

Unfortunately Afterpay is not available at this time.

Yes! We love to hear from you and we can take your order over the telephone. Check out our contact us page for our details.

Returns

Your returns questions answered

Absolutely. We accept change of mind returns as long as the item is in the original packaging, has not been used and no seals have been broken. For more information read our returns policy.

Please send an email with your order number to [email protected].

Clearly outline the issue and ideally attach a photo or video so we can see the fault with ease.

We aim to get back to you within 24 hours.