Earth Turtle Mascot favicon with Shipping and Delivery graphic

Shipping & Delivery

We to help

Free Hand Delivery

Cairns & Beaches Postcodes

Eco-packaging

Plastic-free & compostable

Free pick-up

Collect your items anytime

Covering Australia

Nationwide shipping

Delivery Information

Personalising every part of the journey

At Earth Turtle we believe in customer service and treat everyone like family! Here you will find our very transparent shipping and returns policies including delivery times, sustainable packaging and everything else you need to know.

Shipping and Delivery Sections

Sustainable Packaging

We are very proud of our shipping efforts to be as sustainable as possible.

Our Mailer Bags

Our mailer bags are supplied by Sendle, the first courier in Australia to trial 100% biodegradable, compostable satchels.

They are made entirely from corn starch, PLA (made from corn), and PBAT (polybutylene adipate terephthalate), a fully biodegradable polymer.

These clever mailer bags have passed stringent certified home compostable requirements, which includes a worm toxicity test, so they’re even worm farm friendly.

This technology is moving at a fast pace and at Earth Turtle we are closely following innovations in this space.

Sendle is Australia’s first 100% carbon neutral delivery service and Australia’s first technology B Corp.

Cardboard Boxes

We reuse, recycle and repurpose cardboard boxes that we source locally.

When smaller used boxes are not available we source new boxes made from 100% recycled paper and cardboard.

Protective Packaging and filling

Where protective packaging, void filling and cushioning is required we reuse, recycle and repurpose suppliers own protective packaging.

When more protective packaging is required we shred old boxes and scrap paper.

We believe in reusing, recycling and repurposing over using new and aesthetically pleasing protective fillings unless it is absolutely necessary.

Paid Delivery Services

These options will appear once your shipping and delivery address is completed on the check-out page. Shipping price is dependant on weight and size of the items in your basket and is calculated by connecting to the Sendle and Australia Post systems.

Parcel Courier
by Sendle
$ 6
05
from
  • Nationwide Delivery
  • Shipped in 1-2 days
  • Delivery 1 to 10 days
  • 100% carbon neutral delivery
Eco option
Parcel Post
by Australia Post
$ 9
30
from
  • Nationwide Delivery
  • Shipped in 1-2 days
  • Delivery 3 to 9 days
  •  
Express Post
by Australia Post
$ 12
30
from
  • Nationwide Delivery
  • Shipped in 1-2 days
  • Delivery 1 to 4 days
  •  
Free Personal Delivery

Our free personal hand delivery is offered in the Cairns region. Please see the following information below.

Click & Collect

Items can be picked up from our stock hub in Cairns. Please see the following information below.

Visit our Markets

Come and see us at our weekend markets in Far North Queensland. Click the link below to find out more.

Contactless Delivery & Authority to Leave
Paid Delivery Services

Orders are shipped using two operators;

  1. Sendle
  2. Australia Post

Both operators are delivering all parcels with contactless delivery, not requiring any signature.

On the checkout page there is an option to choose ‘Authority to Leave‘.

This means Sendle or Australia Post’s driver can leave your parcel in a safe place at the delivery address, without getting a signature (subject to whether the driver deems it secure to do so). This will reduce the contact between you and the driver.

By choosing ‘Authority to Leave‘ you take responsibility should the order go missing after it is delivered.

In general, if no-one is at home when Sendle or Australia Post delivers, you may receive a ‘calling card’ explaining where to collect the parcel from.

There is also an option to leave delivery requests and any other information on the checkout page.

Free Personal Delivery​

Please follow the same instructions as above if choosing our ‘Free Personal Delivery’ service in the Cairns postcodes of 4868, 4869, 4870, 4878, 4879.

When a parcel can not be delivered and there is no ‘authority to leave’, the parcel will be available for pick-up only from our Kanimbla click and collect hub.

Re-delivery is not possible.

Shipping & Delivery Terms
  1. We will process all orders within 1-2 working days.
    Sale periods or site-wide promotions may impact handling times.
  2. Within Australia, your delivery will be received on average within 1-7 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order.
  3.  Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.
  4. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
  5. Delivery cost is calculated automatically at checkout by connecting to Sendle and Australia Post’s servers.
  6. Delivery is free for all orders over $99. The postage is sent via the least expensive service provider.
  7. Contactless delivery can only be authorised by choosing ‘Authority to Leave’. By choosing ‘Authority to Leave’ you take responsibility should the order go missing after it is delivered.
  8. Missing or non delivered parcels need to be reported to us within 21 days. 
  9. Any orders returned to us due to incorrect delivery address or unclaimed through the post office or courier depot will be refunded for the product component only. You need to contact us to arrange redelivery within 21 days of dispatch, after which the refund will be processed automatically.
  10. Free Personalised Delivery is offered to Cairns region postcodes 4868, 4869, 4870, 4878, 4879. Delivery is generally available on a Monday between 10am and 4pm. We do not guarantee these days and times and can change without notice. We will correspond any changes to these days and times with you after your order is completed.
  11. Click and collect is generally available Tuesday, Wednesday and Thursday between 10am and 4pm. We do not guarantee these days and times and can change without notice. We will correspond any changes to these days and times with you after your order is completed.